The emergency number “112” is the only emergency number you can call for free in all European countries if you need urgent help from the fire brigade, a medical team or the police.

When you call the emergency number 112 in Belgium for the police, you are redirected to the emergency number 101. Because of this, valuable time may be wasted. We therefore advise you to directly call the emergency number 101 for urgent police assistance.


With one single call you get all the help you need.

When you are in distress and you call the emergency number “112”, then provide the operator in the emergency centre with the necessary information. On the basis of this information, this operator determines what kind of assistance you need. This operator then sends a medical team, the fire department and/or the police to come and help you.

You can call the emergency centres 24h/24 and 7d/7 for assistance.

The operators in the emergency centres are always there to help you when you are in distress. They will reassure you, they will tell you what to do and they will notify the necessary emergency services.

Share the 112 infographic

Operators and calltakers in the emergency centres 112 and 101 answer every year over 6 million calls. They are always there to help you when you are in distress. They reassure you, they tell you what to do and they notify the necessary emergency services. Yet, too many people still call the emergency centres for inanities. In Belgium more than one out of four calls to an emergency centre isn't a real emergency call. These unnecessary calls vary from demands for contact information to ‘jokes', but our operators sometimes also need to endure floods of abuse.
When you call the emergency services without a valid reason, the emergency centres can't take the calls of people who really are in distress. These people therefore need to wait longer for an answer and thus also for the emergency services.

Help us reduce the number of unnecessary calls to the emergency numbers by telling your family and friends when and how they can make an emergency call. Share the 112 infographic via Twitter "CivilSecurityBe" of Facebook "Intérieur - Binnenlandse Zaken".