OPTIONS MENU

Only one number to remember

From 1st October 2018, an options menu for the emergency numbers is introduced in the provinces of Namur and West Flanders. If you need help, you no longer need to remember which number is associated with the emergency service you need. 

Whether the call is made to 112 or 101 (or even 100, although it is no longer advisable to use this number, which has been replaced by 112), this menu will allow the same choice: either the fire department or an ambulance, or the police. Once you’ve made your choice, you will be directly connected to the appropriate emergency call centre.

The options menu makes it easier to choose in an emergency situation and is designed to prevent your call from having to be transferred. The menu is similar to the 112BE app which allows you to choose the type of help that you need by pressing on a simple icon (ambulance, fire fighters or police). In both cases, either through the app or by phone, you are immediately in contact with the appropriate emergency call centre. 

How does the menu work ?

From 1st October 2018, if you need urgent help from an ambulance, fire brigade or police in the provinces of Namur and West Flanders:

1. Call 112 

2. Listen to the following message :

"Emergency call centre, hold the line.

- for an ambulance or the fire brigade, press 1; 

- for the police, press 2;

3. Please make your choice : 1 or 2.

4. Hold the line, an  operator will take your call.

You will therefore first hear the options menu. Upon confirmation of your choice by pressing 1 or 2, you will be put in touch with an appropriate emergency call centre operator. If you don't make a choice, the message is repeated once more and you will then be automatically transferred to the territorially competent emergency call centre. If you make a wrong choice, the operator will transfer you to the appropriate emergency call centre, as it's done now.  In any case, you will receive help if you call the emergency number 112.  

Over the coming months, the Federal Public Service Home Affairs will be assessing the relevance of extending the options menu to the whole country, based on the pilot project's results in the provinces of Namur and West Flanders. The emergency and security services of the two provinces involved have been informed in advance and their feedback will be taken into account.

Have you already downloaded the 112BE app? 

Through the 112BE app, you can also quickly choose the urgent assistance of an ambulance, the fire brigade or the police. You open the application and choose the kind of assistance you need by pressing on an icon.

 


 

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