Not urgent ?

Via the following link you will find an overview of the electronic forms used by the emergency rescue zones: Electronic forms 'storm & flooding’


1722 who do I call in case of storm or flooding?

As from 1 August 2017 you can call 1722 in case of a storm or flooding when you need assistance from the fire brigade and when nobody is in peril of death. The Federal Public Service Home Affairs activates the phone number 1722 in case of a storm or flooding for non-urgent interventions of the fire brigade.

Ask yourself whether a life  is possibly in danger and whether an intervention of the fire brigade is necessary.

 •  I call 112 when I immediately need an ambulance or the fire brigade, because someone's life might be in danger.
Examples: danger of collapse, danger on the public road (fallen tree, cut cable, fallen rocks, ...), fire hazard, incident with injured persons, ....

 •  I use the electronic form of my emergency rescue zone (if it has one) or call 1722when nobody is in peril of death but I need help of the fire brigade.
Examples: a lot of damage to the roof covering, flooded basement, flooding on the public road,...

 • I call a qualified professional (or I carry out repairs myself) when nobody is in peril of death and the damage does not require the intervention of the fire brigade. The numbers 112 and 1722 may not be used in such cases.
Examples: fallen tree in the garden, damaged garden shed, hail damage to a vehicle, power failure, ...

 

Print Pdf - 271X482 mm - 782 Ko

Web png - 3200x5692 - 632Ko 

The fire brigade always helps the persons who are in peril of death first. After a storm, they also intervene if there is a danger to residents or third parties, for example if a large tree threatens to destroy a house. However, the fire brigade is not a handyman or repair service. They don't come to put your tiles right, to repair your glass dome or terrace covering, to clean or repair your gutter, or to saw a fallen tree or loose branch on your own property into pieces and to remove it. For this you don't have to call the fire department, but a qualified professional.

Why 1722 ?

The number 1722 has been created to ensure that the emergency centres 112 are not overloaded and that people who are in peril of death do not have to wait. It is not an emergency number. Be patient and don't call back to ask when the emergency services will arrive.
The number 1722 is pre-emptively activated when a storm or flood is announced on the basis of the warnings of the Royal Meteorological Institute of Belgium (RMI). The fact that the number is activated doesn't say anything about the severity of the warning and the extent of any eventual damage.

The activation of the number 1722 will always be announced through the media. 
1722 is a paying number, as it is not an emergency number.

In normal circumstances, when there is no risk of a storm or flooding and the number 1722 has not been activated, you can call the emergency number 112 for all immediate assistance from an ambulance or an intervention of the fire brigade.

E-service or electronic forms of the fire brigade

If your fire department has installed an e-service, you can use it to directly ask for an intervention of the fire brigade for a storm and/or flooding.  

After you have filled in the form, it is also important to wait patiently for the arrival of the fire brigade. They evaluate every situation and determine who needs to be helped first. This also means that in some cases you will need to wait a little longer, so that the fire brigade can first help people in peril of death.

As soon as your call has been registered by 1722 or the local fire department, a team will come and help you. So please don't call again to ask when they will arrive. Only call again when the situation has been resolved in the meantime and you no longer need assistance.

Due to the current crisis situation, the operators in the emergency centres 112 who also take the 1722 calls, must be able to fully focus on emergency calls (immediate medical assistance and immediate assistance from the fire brigade) and calls to doctors on duty, whether these calls are related to a COVID-19 infection or not.

The number 1722 will therefore only be accessible to inhabitants of municipalities whose fire department does not have an e-service for non-urgent interventions by the fire brigade.  If your fire department has an electronic form, you must use this form when you need non-urgent assistance from the fire brigade.  If your fire department has an electronic form but you do not have Internet access or the e-service does not work for technical reasons, you can exceptionally call 112 to get help from the fire brigade in the event of a storm or flooding.

If you call 1722, you will first need to dial your postcode.  If your municipality is part of a fire department which has an electronic form, you will hear the following message: "For an intervention of the fire brigade, please use the e-service on the website of your fire department.  Visit the website www.112.be for more information. Call the emergency number 112 if you are in an emergency situation.". 

Give priority to persons who are in peril of death

The emergency centres 112 and the fire brigade always give priority to those who may be in peril of death. They evaluate every situation and determine who needs to be helped first. During a storm or in case of flooding, they have to deal with many requests at the same time.

It is still the operators in the emergency centres 112 who will take the calls to 1722, because they are best placed to judge whether a non-urgent situation could escalate for instance. They take the calls on separate telephone lines, so they can first take the most urgent calls to the 112. These calls might be for people who are injured and stuck in their car due to a fallen tree, but also for people having a heart attack or whose house is on fire. So please hold the line patiently and if necessary call 1722 again. Please do not call 112.

Insurances

If you have suffered damage, report this to your insurance company. You don't call 1722 for this. On the website abcverzekering, you can find a checklist with all steps to take in case of storm damage.

 

Print Pdf - 211,7X52,9 mm - 568 Ko

Web png -  2500X625 - 133 Ko