Emergency calls for deaf and hearing impaired persons and for persons with a speech impediment

When you are deaf or hearing-impaired, or when you have a speech impediment, you can now also contact the emergency centres by means of the app and by SMS.


Attention:

  •   Both the app 112 BE and the SMS service are only available in Belgium.
  •   When you can contact the emergency centres by means of a normal voice call, please do not use the chat function of the app or the SMS service. By asking questions orally the operator can anticipate the answers faster. Moreover, by means of a normal voice call operators can provide medical accompaniment such as resuscitation instructions.

App 112 BE

If you have a smartphone, the app 112 BE is one of the possibilities to contact the emergency centres when you are in distress and need urgent assistance of the fire brigade, an ambulance and/or the police in Belgium.

A few advantages:

  •   3 emergency services, 1 app: you don't need to remember the emergency numbers. You just click on the icon of the fire brigade, ambulance or police, depending on the type of assistance you need.
  •    Localization: the emergency centres can find you more easily by means of the GPS function on your smartphone thanks to this app. When your "location" is switched on in your smartphone, the app sends your location to the emergency centre as soon as you call and then sends an update of your location every 30 seconds for as long as you are calling. If you called the emergency centres and you don't respond anymore after that, then the emergency centres let your smartphone ring so that the emergency services can find and help you more easily.
  •    Chat function: as a deaf or hearing-impaired person, or as a person with a speech impediment, you can mention this while registering the app by checking this option. The app will then automatically activate the chat function when you make an emergency call by means of the app, allowing you to communicate with the emergency centre by means of messages.
  •   Extra information: you can also provide certain medical information, such as a heart condition, allergies (to medication), epilepsy, diabetes, ... The operator has this information even before you have said something and can give this information to the emergency centres that come to help you.

Download and register

infographic APP 112 BE

With a good internet connection it only takes 112 seconds to download, install and register the app on your smartphone. To do so, go to the app or play store on your smartphone, insert “app 112 BE” in the search box and download the app. After the installation of the app you best put it immediately on the home screen of your smartphone so you can easily find it when you're in distress. After that you only need to register. This registration only consists of 2 screens with a number of short questions.

We hope of course you will never need the app, but do register so you can contact the emergency centres using the app when you, your family or your friends need urgent assistance.

More information on the app 112 BE

 

 

How to use the app?
Watch the video below with the explanation in sign language on how to use the app.

 

Attention :

  •   To be able to optimally use the app, you should definitely switch on the localization function of your GSM and possibly the sound.
      The chat function will only be activated automatically when you have checked the box during the registration that you are deaf or hearing-impaired or have a speech impediment.
      The data you introduce during the registration are not systematically kept in the emergency centres, but are automatically sent to the operators when you make an emergency call by means of the app.

SMS

If you don't hve a smartphone, then you can still contact the emergency centres by SMS. This service is free and reserved for deaf and hearing-impaired persons and for persons with a speech impediment. It is not possible to send messages to the traditional emergency numbers 112, 100 and 101, but only to specific numbers that can only be requested by e-mail or SMS by deaf and hearing-impaired persons and persons with a speech impediment.

How to use SMS?

Watch the video below with the explanation in sign language on how to use SMS and on how to request the specific number for the SMS service.


 

Attention:

  •   When you request the specific numbers by SMS or e-mail, you declare on your word of honour that you cannot contact the emergency centres yourself by phone.
  •   You need to have a Belgian SIM card to use the SMS service.
  •   There is 1 number for the fire brigade and ambulance and 1 number for the police. In order not to waste any time, we advise you to use the number for the police if you only need police assistance. In the other cases, dial the number for the fire brigade and ambulance.
  •   As long as you are deaf or hearing-impaired, or have a speech impediment, you can use whatever GSM or GSM number to send an SMS to the emergency numbers.
  •   The emergency numbers cannot receive MMS.

Do you have any questions or have you recently sent an emergency SMS? Then send your questions, experiences or remarks to feedbacksms@ibz.fgov.be.

Do not test the emergency numbers. People using SMS "to play jokes" risk legal action to be taken against them.


Fax

If you don't have a smartphone or GSM, you can still contact the emergency centres by fax.

Just as for a voice call to the emergency numbers, messages by means of the app and SMS can be kept for a year by the emergency centres to improve their service. Of course the operators are bound by confidentiality. This is stated in article 125, § 1, 3° and article 128 of the law of 13 June 2005 regarding the electronic communication.